Refund policy

At Uso Collective, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing your order.

CHANGE OF MIND & SIZING

We accept returns for change of mind or incorrect sizing within 14 days of receiving your order.

To be eligible for a return, your item must be:

  • Unworn and unused
  • Unwashed
  • In its original condition
  • Returned with all original tags and packaging

Customers are responsible for return postage costs for change-of-mind or sizing returns. Original shipping costs are non-refundable.

Subject to availability, we may offer an exchange for another size. If the requested size is unavailable, another suitable resolution may be offered.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at usocollectiveco@gmail.com with your order number and clear photos of the issue.

Where required under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

PRE-ORDERS

Pre-order items are made or ordered specifically for an upcoming release and may have longer fulfilment times than in-stock items. Estimated timeframes are provided as a guide and may be affected by manufacturing, customs, freight, or other circumstances outside our reasonable control.

If an order contains both pre-order and in-stock items, the order may be shipped together once all items are available unless otherwise stated.

Any cancellation or refund rights for pre-orders remain subject to applicable Australian Consumer Law.

SALE ITEMS

Change-of-mind returns may not be available on items marked as final sale. This does not affect your rights under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

HOW TO REQUEST A RETURN

To request a return, please email usocollectiveco@gmail.com with:

  • Your full name
  • Order number
  • The item you wish to return
  • Your reason for the return
  • Photos, if the item is faulty or damaged

Please do not send an item back before contacting us and receiving return instructions.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.